19.4. Feedback

• Feedback forms can be used independently or in association with online courses/ classroom trainings.
• The administrator can perform events like creating the feedback, editing feedback, viewing feedback details and publishing the feedbacks.
• Feedback created can be integrated at both resource level and classroom training level.
• After feedback is created, it is published as a resource for the users.
• On user account, the feedback forms are added to the My Training tab.

To access feedbacks:

Click Admin > Feedback.

There are 3 types of feedbacks:

1. Training Feedback
2. Trainers Feedback
3. Participant Feedback

Procedure to create feedbacks:

• Step 1: Create Feedback Answer Type.
• Step 2: Create Feedback Category.
• Step 3: Create Feedback Form.
• Step 4: Create Feedback Form Questions.
• Step 5: Feedback Answer Type and the Category is mapped to Feedback From Questions.
• Step 6: Publish Feedback Form Questions as resources to the user groups.

19.4.1. Feedback Answer Types

• The feedback answer types is created with the maximum scale, ranging from 2 to 10 and then map it to the feedback forms > questions > new questions.

• Feedback answer types can be created, edited, deleted and also view details on the feedback answer types.

• The feedback answer types can be any of the following:

  1. Yes/No: Type yes/no question text. Define the correct answer. Feedbacks can be added that are displayed to users after submitting the answer.

  2. True/False: Type true/false question text. Define the correct answer. Feedbacks can be added similar to Yes/No questions.

  3. Multiple Choice Questions Single Answers: This option allows users to select one answer choice from a list of choices.

To access feedback answer types:

Click Feedback > Feedback Answer Type. The following Manage Feedback Answer Types screen appears displaying details on answer types.

19.4.1.1. Create New Answer Type

To create answer type:

Click Create New. The following Create Answer Type screen appears with the respective details to be filled.

Note

• The Answer Type field must be a string with a maximum allowed length of 36 characters.
• The MaxScale field:

1. Provides a range of answer type options for the multiple choice questions single answer, at the scale 2 to 10.
2. The Special Type option is used only for the descriptive type of questions.

19.4.1.2. Edit, Delete and View Answer Type Details

To edit answer type:

Click Edit . The Edit Answer Type screen appears with the chosen fields to be edited.

To delete answer type:

Click Delete . An alert box is displayed with the following message: “Do you want to delete the Feedback Answer Type?”, click Ok or Cancel.

Note

Answer types cannot be deleted, if it is assigned with dependency. For example, if answer types are mapped to the feedback form questions, then it cannot be deleted.

To view answer type details:

Click Details . The Details screen appears, displaying details of the answer type. The screen also provides with the option to Edit the details if required.

19.4.2. Feedback Category

• The feedbacks are classified into various categories like Training Feedback, Trainer Feedback and Participant Feedbacks.
• The feedback category created is mapped to the feedback form new questions.
• The categories can be created, edited, deleted and details on feedback categories can be viewed such as Category Code and Category Name for the trainings.

To access feedback category:

Click Feedback > Feedback Category. The following Manage Feedback Categories screen appears displaying category details.

19.4.2.1. Create Feedback Category

To create feedback category:

Click Create New. The following Create Feedback Category screen appears with the respective details to be filled.

19.4.2.2. Edit, Delete and View Category Details

To edit feedback category:

Click Edit . The Edit Category screen appears with the chosen fields to be edited.

To delete feedback category:

Click Delete . An alert box is displayed with the following message: “Do you want to delete the Feedback Category Name of Feedback Category?” click Ok or Cancel.

Note

Feedback category cannot be deleted, if it is assigned with dependency. For example, if feedback categories are mapped to feedback form questions, then it cannot be deleted.

To view feedback category details:

Click Details . The Details screen appears, displaying details on feedback categories. The screen also provides with the option to Edit the details if required.

19.4.3. Feedback Form

• Feedback form is created based on the mapped Feedback Answer Types and Feedback Categories.
• The feedback forms can be created, edited, deleted, create feedback form questions, publish the questions as resources, view feedback reports and the details on feedback forms can be viewed as Form Code and Form Name for the trainings.

To access feedback form:

Click Feedback > Feedback Form. The following Manage Feedback Forms screen appears displaying details on feedback forms codes and names.

19.4.3.1. Create Feedback Form

To create feedback form:

Click Create New. The following Create Feedback Form screen appears with the respective details to be filled.

Note

checked, the feedback form questions must be answered mandatorily by the users.

19.4.3.2. Create Feedback Form Questions

To access feedback forms questions:

Click Questions. The following Manage Questions screen appears displaying details on feedback form questions.

To create feedback forms questions:

Click Create New. The following Create Feedback Questions screen appears with the respective details to be filled.

Note

Category Name and Answer Type fields are mapped to the feedback answer type and feedback category.

To edit feedback forms questions:

Click Edit . The Edit screen appears with the chosen fields to be edited.

To delete feedback forms questions:

Click Delete . An alert box is displayed with the following message: “Do you want to delete the question Name of the Questions?” click Ok or Cancel.

Note

Feedback form questions cannot be deleted, if it is assigned with dependency. For example, if feedback forms questions are mapped to the classroom trainings, then it cannot be deleted.

19.4.4. Publish Feedback Forms

When feedback form questions are created, it is published as resources to the users’ as an online resource feedback or as a classroom training feedback.

To publish:

Click Publish. The following Publish Feedback Form screen appears.

Important

1. After feedback form is published, it will be added as a e-learning resources.
2. The e-learning resources must then be published to the user groups.
3. On user accounts:

• Online resources feedback will be listed under Available Courses tab, from where the users must add and play the resources.

• Classroom training feedback will be available to the users for the enrolled trainings under My Training > Feedback.

19.4.5. Feedback Reports

The feedback report displays the details of the users who has given the feedbacks irrespective of the classroom training or the online resources.

To view feedback report:

Click Feedback Report. The following Feedback Report screen appears displaying details on the username and average scale details.

To view feedback report details:

Click Details . The Feedback Report Details screen appears displaying details on the feedback report of the respective users.

19.4.5.1. Edit, Delete and View Feedback Forms Details

To edit feedback forms:

Click Edit . The Edit screen appears with the chosen fields to be edited.

To delete feedback forms:

Click Delete . An alert box is displayed with the following message: “Do you want to delete the Training Type Feedback Form Name?” click Ok or Cancel.

Note

Feedback forms cannot be deleted, if it is assigned with dependency. For example, if feedback forms are published as a resource, then it cannot be deleted.

To view feedback forms details:

Click Details . The Details screen appears displaying details on feedback forms. The screen also provides with the option to Edit the details if required.

19.4.6. Import Feedback Form

Multiple feedback forms can be imported, by uploading it in a bulk. Refer Bulk Uploading Process under Import Bulk Users.

19.4.7. View Feedbacks

Click Dashboard > Feedback. The following Feedback screen appears displaying details on the feedbacks.