19.5. FAQ

  • The FAQ is a commonly asked questions related to a particular topic.
  • FAQ’s are normally termed as single questions or multiple questions with answers.
  • FAQ’s are created under categories.
  • The questions and answers are created based on the categories.
  • Only the System/Root Admin has the rights to manage the FAQ’s.
../_images/faq_menu.png

Procedure to create FAQ’s:

• Step 1: Create FAQ Categories
• Step 2: Create FAQ Questions and Answers for the categories

To access FAQ’s:

Click Admin Admin > Manage FAQs. The following Manage FAQ Categories screen appears displaying FAQ category details.

../_images/mng_faq_catg.png

19.5.1. Create New FAQ Categories

To create FAQ categories:

Click Create New. The following Create FAQ Category screen appears with the respective fields to be filled.

../_images/crt_faq_catg.png

19.5.1.1. Create New FAQ’s

To create FAQ:

  • Click FAQ’s. The following Manage FAQ’s screen appears displaying questions and answers details.

    ../_images/mng_faq_ques.png
  • Click Create New. The following Create FAQ screen appears with the respective Q&A fields to be filled.
../_images/crt_faq.png

19.5.1.2. Edit and Delete FAQ

To edit FAQ:

Click Edit Edit-Button. The Edit FAQ screen appears with the chosen fields to be edited.

To delete FAQ:

Click Delete Delete-Button. An alert box is displayed with the following message: “Are you sure you want to delete the FAQ <The FAQ question to be deleted?>“, click Ok or Cancel.

19.5.2. Edit and Delete FAQ Categories

To edit FAQ Categories:

Click Edit Edit-Button. The Edit FAQ Categories screen appears with the chosen fields to be edited.

To delete FAQ Categories:

Click Delete Delete-Button. An alert box is displayed with the following message: “Do you want to delete the FAQ category name? “, click Ok or Cancel.

Note

To delete the FAQ categories, the entire FAQ question within the particular category must be deleted first, and then only the category can be deleted.